Missing Documents, Email, Desktop, and Icons

Issue:

After a successful logoff, the next time I try to log in to my Windows 7 lap top I get a message about a failure to load my profile.  When I login with the admin account my profile status is set to backup.

Solution:

Method 1: -

I’d suggest you to perform clean boot as a first step and check. If you don’t get error message after doing clean boot, one of startup programs or services running when your computer starts is causing this issue.

Visit the link below for steps to perform Advanced Troubleshooting using clean boot,

http://support.microsoft.com/default.aspx/kb/929135

Follow the steps below to perform clean boot.

1.     Click Start, type msconfig in the Start Search box, and then press ENTER.

2.     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3.     On the General tab, click Selective Startup.

4.     Under Selective Startup, click to clear the Load Startup Items check box.

5.     Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

6.     Click OK.

7.     When you are prompted, click Restart.

To undo the changes and start your computer normally, please see the steps described below,

1.     Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

2.     On the General tab, click the Normal Startup option, and then click OK.

3.     When you are prompted to restart the computer, click Restart.